Return Policy

 Our commitment to customer satisfaction is ingrained in our core values, and we strive to exceed expectations at every interaction. 

Quality Assurance:

We are committed to maintaining the highest standards of quality in our products/services. Our team is dedicated to continuous improvement to ensure that our offerings meet or exceed customer expectations.

Open Communication:

We value open and transparent communication with our customers. We encourage feedback, suggestions, and inquiries, and we actively seek to understand and address the unique needs of each customer.

Timely Response:

We understand the importance of timely responses. Our goal is to address customer inquiries, concerns, and issues promptly and efficiently. We aim to provide timely resolutions that demonstrate our dedication to customer satisfaction.

Customer Education:

We are committed to helping our customers make informed decisions. We provide clear and accurate information about our products/services, ensuring that customers have the knowledge they need to make the right choices for their needs.

Continuous Improvement:

We believe in the principle of continuous improvement. We regularly assess and enhance our processes, products, and services based on customer feedback and market trends, aiming to adapt and evolve to better serve our customers.

Feedback Mechanisms:

We actively encourage our customers to share their thoughts, suggestions, and concerns. Whether through surveys, direct communication channels, or social media, we welcome and value customer feedback as an essential tool for improvement.

Customer Satisfaction Metrics:

We measure our success by the satisfaction of our customers. Key performance indicators include customer feedback ratings, resolution times, and the overall customer experience. These metrics guide our efforts to continually enhance our services.

Returns and Exchanges:

1. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer returns and exchanges within 30 days of the purchase date, provided the item is in its original condition with all tags and packaging intact.

2. Eligibility for Returns and Exchanges:

To be eligible for a return or exchange, the item must be unused, undamaged, and in its original packaging. Certain items, such as wristlets and bracelets, are not eligible for return due to hygiene or safety reasons.

3. Proof of Purchase:

A valid proof of purchase, such as the original receipt or order confirmation, is required for all returns and exchanges.

4. Return Process:

To initiate a return or exchange, please contact our customer service at spicyindigos@gmail.com to obtain a Return Authorization (RA) number. Clearly mark the RA number on the outside of the package. Ship the item to the address provided by our customer service.

5. Refund Method:

Refunds will be processed using the original payment method.

If the original payment method is not available, a store credit will be issued.

6. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 3 days of receiving the product, and we will provide instructions for a return or replacement.

8. Store Credit:

Store credits can be issued for eligible returns.

9. Final Sale Items:

Certain items marked as final sale are non-returnable and non-refundable.

10. Policy Changes:

Spicy Indigos reserves the right to modify or amend this return policy at any time. Any changes will be effective immediately upon posting.

If you have any questions or concerns about our return policy, please contact our customer service at spicyindigos@gmail.com.

Thank you for shopping with Spicy Indigos. We appreciate your business!